Customer Testimonials in Hinsdale IL

I honestly don't even know where to begin. If you value good customer service, honesty, and accountability, I strongly recommend staying away from this dealership. From sales to service, I could write an entire list of issues we have experienced. Before purchasing our Land Rover, we owned multiple Mercedes SUVs, and the difference in customer service has been unbelievable. Mercedes consistently provided outstanding service. They were honest, attentive, and made us feel valued as customers. Unfortunately, we have not had that experience here. I want to start with our most recent experience. I’ll be writing a separate review ... Read More

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Google - Nov 12, 2026

I honestly don't even know where to begin. If you value good customer service, honesty, and accountability, I strongly recommend staying away from this dealership. From sales to service, I could write an entire list of issues we have experienced. Before purchasing our Land Rover, we owned multiple Mercedes SUVs, and the difference in customer service has been unbelievable. Mercedes consistently provided outstanding service. They were honest, attentive, and made us feel valued as customers. Unfortunately, we have not had that experience here. I want to start with our most recent experience. I’ll be writing a separate review addressing the other major issues we have encountered w/this dealership. I should have taken the time to write a separate review back in June. Recently, we were traveling out of state for one of our kid’s weekend sports tournaments. We were approx three hours from home when, on our way to our son's game, a warning light appeared on the dashboard while we were driving on the expressway. Within 15-20 secs, multiple warning lights came on. While traveling at over 60 mph, the vehicle suddenly shifted itself into neutral. We lost the ability to change gears or accelerate, and the entire vehicle essentially shut down while we were still on the freeway. This was an extremely frightening and dangerous situation. We barely managed to get the vehicle onto the shoulder. We immediately rushed to get our children out of the vehicle through the safer side, knowing how dangerous the situation was. To make matters worse, the vehicle began emitting a continuous alarm that would not shut off. Thankfully, a friend who happened to be nearby witnessed what happened and stopped to help us. We eventually discovered that there was a safety recall affecting our vehicle. What makes this situation even more disturbing is that we had brought the vehicle to this dealership for a full service in June, yet no one informed us about the recall or explained that our vehicle had a potentially serious safety issue.My husband contacted the service manager to ask why we were never notified. Please understand that this recall dates back to April, and by that time, approximately 33,000 vehicles had already been reported as experiencing this issue. Who knows how many vehicles were affected by June. The service manager's explanation was that they knew about the recall. They didn’t inform us because they did not know how to fix the problem.My husband explained that this was not simply an inconvenience or a minor maintenance issue. This put our entire family, including our children, in danger. This could have ended in a tragedy. Joe R was our service rep.I’ll share my detailed interaction with Joe in a sep email. Joe was more worried about repeating service work on my car, that they did last service than telling us about a safety recall.He was happy to charge us twice for something they already did to our car. Ha. He even admitted that he adds the same service recommendations to every customer, even if they don’t need it. He said we are living in arduous times ! I can’t wait to tell that story. Had we been properly informed about the recall , we never would have knowingly driven this vehicle three hours out of state with our children in it. We trusted this dealership to service our vehicle and, most importantly, to communicate any issues that could compromise our family's safety. This is not just about poor customer service anymore. This is about safety, transparency, and accountability. A dealership should never knowingly allow a customer to leave with a vehicle that has a potentially dangerous safety issue without clearly communicating that risk. We trusted this dealership with our family's safety, and that trust has been seriously broken. I find the way this situation was handled completely unacceptable. No family should ever have to experience what we went through, especially when the dealership had prior knowledge of the issue and an opportunity to inform us.

Kayla Cartolano is great to work with. She always keeps me updated on my car and makes the whole service process super smooth. Really appreciate her help.

Outstanding customer care!!!

I had an outstanding service experience today with my 2023 Land Rover Range Rover Sport. From start to finish, the entire experience was handled with the highest level of professionalism, courtesy, and attention to detail. A special thank you to Kira Kuszynski, who truly made the experience exceptional. Her professionalism, excellent communication, and dedication to customer satisfaction made everything smooth, comfortable, and stress-free. It's refreshing to receive this level of customer service. Kira is a true asset to the team, and I sincerely appreciate her outstanding assistance. Highly recommended!

I just when there trading to trade my Range Rover 4 a newer one they give me such a lower price the Diler downtown Ofer me more the really insult me ever the sells person lough about it ple stay away from tha Deler there rude and they don’t have the skills do any business

“Two hours wasted, no part available, yet they demanded a diagnostic fee. Completely unacceptable and misleading service.”

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They Always provide a courtesy car when my car is at the dealership. The agent always treated me fairly.

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Dan was very good to work with and made the buying experience smooth and easy. I came from out of state and all of my remote negations were correct at the dealer. This was our second purchase at LR Hinsdale and we will come again.

Devon is your man! He will go above and beyond to make your dream turn into reality. Man of his words and definitely knows how to maintain a relationship.

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I want to thank Gabriel so much for making my car buying experience so comfortable especially being out of state buyer. He made my purchase so easy and i am forever grateful to him and encourage anyone looking for a nice vehicle to look for Gabriel.. He’s very professional at what he does and that’s what makes any buyer feel very welcoming.

I just bought a car here with Gabriel G. He made it super easy and quick. I would recommend him to anyone looking for a new car for themselves and their family.

Exceptional services and incredible team! Devon is your guy. He will make it happen for you. Big shout to Agnes for being there to answer any questions even after the vehicle delivery.

Agnes makes sure that you leave the dealership with a big smile and the assurance that you can reach out to her for anything related to the car even after the delivery!

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This dealership had so much selection and Agnes was so helpful. She noticed us right away and made us comfortable. We came in to see one vehicle and ended up leaving with our dream car. If you are looking for and Land Rover or a Jaguar this is the place.

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I honestly don’t write reviews, but my experience at Land Rover Hinsdale was so exceptional that I felt compelled to share it! From start to finish, the entire process was smooth, straightforward, and stress-free. The team made me feel comfortable, valued, and confident in my purchase. The professionalism, honesty, and customer service I experienced were truly outstanding. A special shoutout to Gabriel, who is hands down one of the BEST salespeople I have ever worked with throughout my life and experience purchasing vehicles. He was honest, professional, knowledgeable, personable, and genuinely focused on making sure I had a great ... Read More

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Google - Oct 27, 2026

I honestly don’t write reviews, but my experience at Land Rover Hinsdale was so exceptional that I felt compelled to share it! From start to finish, the entire process was smooth, straightforward, and stress-free. The team made me feel comfortable, valued, and confident in my purchase. The professionalism, honesty, and customer service I experienced were truly outstanding. A special shoutout to Gabriel, who is hands down one of the BEST salespeople I have ever worked with throughout my life and experience purchasing vehicles. He was honest, professional, knowledgeable, personable, and genuinely focused on making sure I had a great experience. There was no unnecessary pressure or games—just excellent communication, transparency, and a commitment to taking care of his customer. Having purchased vehicles before, I know that not every dealership delivers this level of service. Gabriel absolutely sets the bar high, and he is a tremendous asset to Land Rover Hinsdale. He made what can often be a stressful process feel easy and enjoyable. If you’re looking for a reputable dealership with exceptional customer service, an honest sales team, and a smooth car-buying experience, I highly recommend Land Rover Hinsdale. The entire experience exceeded my expectations, and I couldn’t be happier with my purchase! Thank you, Gabriel, and the entire Land Rover Hinsdale team, for making this such a fantastic experience. You have earned a customer who will absolutely recommend you to others! Five stars all the way! ⭐⭐⭐⭐⭐