Buyer beware! Check and make sure all keys, carpets, manuals are available/included before signing a contract for a pre owned car. How can a luxury car be sold with a lone electronic key fob? BMW wants $800 to program a second fob- and I’m told I have to pay on my own to get the replacement key. Sales person Julian falsely stated that he disclosed the missing key before I signed the contract. When confronted on a 1:1 call, changed the story completely... Unethical behavior; can’t be trusted. A manager was supposed to call me to address this issue, ... Read More

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DealerRater - Jul 9, 2025

Buyer beware! Check and make sure all keys, carpets, manuals are available/included before signing a contract for a pre owned car. How can a luxury car be sold with a lone electronic key fob? BMW wants $800 to program a second fob- and I’m told I have to pay on my own to get the replacement key. Sales person Julian falsely stated that he disclosed the missing key before I signed the contract. When confronted on a 1:1 call, changed the story completely... Unethical behavior; can’t be trusted. A manager was supposed to call me to address this issue, but that didn’t happen. Not responsive, nor accountable. Not at all trustworthy. I wish I could give them a 0/5 rating. Follow-up. After posting my review, received a message from the ‘owner’ asking me to call to get this issue resolved. Called, and was directed to a voicemail for sales manager Rich. No response. 3 weeks out. Sales person Julian responded saying he now has the mats and the manual. Reached out twice to collect them. Today, he says I don’t have anything for you. How else can I help you?! He promised us ‘white glove service’. Didn’t realize that meant you can’t reach him. Go figure. Stay clear, my friends. This dealership is a bunch of xxxxx and thieves.

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Joe took care of us while we were there and he was amazing. Very professional, kind, and caring about our visit and our service.

Best experience buying a car. I looked on line and Matt called me back. No pressure just helpful. Showed us 3 different cars and we settled on a 2021Tesla Model 3. After the easy purchase process, Agnes gave us a great tutorial and tips for the new car. We will be back for our next car. The dealership is 45 miles from our home but worth the trip.

Allen was a great salesman! Quick and easy to trade in and get a new vehicle

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Allen was a good salesman!

I want to thank John for assisting us with our vehicle much appreciated.

Call me thoroughly surprised! I have never had a better than average experience with ANY car dealer - sales, parts, service; they usually all suck! I normally avoid dealers at all costs and dread purchasing any vehicles as a result. But I have to say Alan at Hinsdale River was fantastic. The entire process was smooth, no BS games, no excessive fees, no required dealer installed extras, no strong arm on extended warranty or service packages - they were offered but when I declined, they simply moved on. No 4 box games or “what do you want your monthly payment to ... Read More

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Google - Jul 3, 2025

Call me thoroughly surprised! I have never had a better than average experience with ANY car dealer - sales, parts, service; they usually all suck! I normally avoid dealers at all costs and dread purchasing any vehicles as a result. But I have to say Alan at Hinsdale River was fantastic. The entire process was smooth, no BS games, no excessive fees, no required dealer installed extras, no strong arm on extended warranty or service packages - they were offered but when I declined, they simply moved on. No 4 box games or “what do you want your monthly payment to be…I hope this is becoming more common with dealers because if it isn’t then Hinsdale Rover is a total standout!!

Very courteous and reliable service